Terms & Conditions « QUARTIER LIBRE COLLECTION»



Please review the Terms & Conditions of the reservation and property before consenting to and submitting this form.


The purpose of these general conditions (hereinafter “the General Conditions”) is to govern the relations between the customer (hereinafter “the CUSTOMER”) and the company operating the residence for which the CUSTOMER makes a reservation (hereinafter , under the brand, Quartier Libre Collection) and whose name and contact details appear in the list attached to the General Conditions and in the reservation summary.



1. Contractual documents - Order of precedence


Relations between Quartier Libre Collection and the CUSTOMER are governed by the Terms and Conditions, supplemented by their annexes (the description of the services - hereinafter “the Description of the Services” and the scale of prices invoiced to the CUSTOMER in the event of damage/deterioration or if objects and/or furniture are missing in the apartments), as well as by the reservation summary which notably includes the rate applied and any special conditions linked to the rate chosen. (The payment conditions, on the one hand, and the cancellation and modification conditions - hereinafter the “Cancellation and modification policy”, on the other hand). All of these documents constitute the entire contract (hereinafter “the Contract”).In the event of a contradiction between these different documents, the order of precedence will be as follows: (i) the General Conditions, (ii) the reservation summary, (iii) the annexes to the General Conditions.



2. Prerequisites


Booking an apartment with Quartier Libre Collection is reserved for adults and legally capable individuals. Under the French law, individuals of 18 years old or older are considered adults. By reserving an apartment with Quartier Libre Collection, THE CUSTOMER expressly declares that they have fulfilled these terms.



3. Reservation procedures


3.1 The reservation can be made on the Quartier Libre Collection website according to the following process and subject to availability of the desired apartment(s):


The CUSTOMER will be able to select an accommodation in Quartier Libre Collection residences from among the following residences: 

Quartier Libre Saint Georges - 14 rue Henry Monnier 75009 Paris

Quartier Libre Marais - 82, Boulevard de Sébastopol 75003 Paris

Quartier Libre Opéra - 17 rue de Caumartin 75009 Paris

Quartier Libre Madeleine - 15 rue de Caumartin 75009 Paris

Or any other residences under Quartier Libre Collection to come or currently managed by Quartier Libre, notably 

Malakoff Residence - 16, Avenue Pierre Larousse 92240 Malakoff

Saint-Germain Résidence - 8, rue des Bernardins 75005 Paris


To make the reservation on the QUARTIER LIBRE COLLECTION website, the CUSTOMER must :

Select the type of apartment and the desired rate which can be flexible (cancellable and modifiable) or non-refundable;

Select the additional options desired (the pricing for each of these options is indicated in the reservation form)

The CUSTOMER must validate their reservation including the options chosen at the displayed rate.This page also contains information on payment terms, as well as the Cancellation and Modification Policy.

The CUSTOMER is invited to confirm their reservation request by validating the page, after having read and accepted the Terms and Conditions, including the Description services.

After validation, the CUSTOMER receives an e-mail containing the summary of his reservation, followed by a second e-mail detailing the check-in procedure. The e-mail includes a mandatory form, which includes the submission of the ID and the singing of the terms and conditions. The CUSTOMER guarantees the veracity and accuracy of the information given on this occasion.


If the CUSTOMER does not receive any of these documents, he has the right and obligation to request it from the team by contacting them directly. If no confirmation has been sent or requested, the cancellation and change policy chosen by the CUSTOMER during the booking process and visible on his booking page on QUARTIER LIBRE COLLECTION system will be considered valid.


He is then invited:

To complete a form allowing the reservation to be taken into account. The CUSTOMER guarantees the veracity and accuracy of the information given on this occasion.


All reservations are paid in euros. Any currency change fees or bank charges for international payments are at the customer’s expense. 


3.2 The reservation can be made by the CUSTOMER by telephone or email with the brand. To this effect, he directly calls the number indicated on the QUARTIER LIBRE COLLECTION’s website for this purpose and follows this procedure :


The CUSTOMER indicates to QUARTIER LIBRE COLLECTION contact the chosen residence, the number of apartments, the number of guests and the type of apartment he wishes to reserve, specifies the dates of his reservation and chooses from the daily rates offered. He validates his choice after having received, from his QUARTIER LIBRE COLLECTION contact, a link containing their quote with the complete description of the corresponding apartment(s), prices, services included in these prices, payment conditions associated with the rates, as well as the Cancellation and modification policy.


The price indicated in the quote sent by their QUARTIER LIBRE COLLECTION contact is guaranteed for 24h after the quote has been created. The availability of the apartment is not guaranteed during this period and the apartment remains bookable by any third party individual on our website or DISTRIBUTOR website.


He is then asked to provide his name and contact details, including an email address as well as information corresponding to a bank card whose expiry date will not have passed at the time of the CUSTOMER's stay at the residence in order to guarantee and pay for their reservation during their stay or to proceed, where applicable, upon prepayment of your reservation.


After validation, the CUSTOMER is informed that his reservation request has been taken into account by receiving an email to the email address he indicated confirming his reservation, including the Description of Services and the Cancellation and Change Policy.


QUARTIER LIBRE COLLECTION is not authorized to take any payments through phone calls or e-mail for security purposes. 


3.3 In the event of a reservation request for more than 9 apartments on the same dates or corporate bookings, special conditions will then be communicated before confirmation of the reservation. However the Terms and conditions still apply.


3.4 The reservation can be made by vacation rental platforms or any other partner (Online Travel Agencies « OTA’s », Global Distribution System “GDS”) (hereinafter “the DISTRIBUTOR”), according to the following process :


Each OTA/GDS has its own process. Please refer to the specific platform for more details. After confirming the booking through OTA/GDS, the customer will receive an  e-mail detailing the check-in procedure. The e-mail includes a mandatory form, which includes the submission of the ID, the signing of the terms and conditions and the payment of a city tax if applicable. The CUSTOMER guarantees the veracity and accuracy of the information given on this occasion.

Any changes must be done through the DISTIBUTOR's platform and can't be the object of any complaints or negative feedback.


3.5 Depending on the residence, for certain periods of the year, a minimum reservation period may be required. Information relating to the periods concerned and the minimum reservation duration communicated upon simple request by telephone or email or by checking the current availability and conditions on QUARTIER LIBRE COLLECTION’s website. 


The CUSTOMER chooses a category of apartment and agrees that this does not mean they will have a specific apartment within the apartment group and that his apartment will be assigned based on availability by QUARTIER LIBRE COLLECTION. QUARTIER LIBRE COLLECTION can’t ensure the CUSTOMER will be assigned a specific apartment shown in the pictures available on the platform nor ensure the apartment they will be assigned will have certain specificities (any equipment, layout)


3.6 All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee or for commercial purposes.

This Rental Agreement is signed in consideration of the identity of the Parties, and is intended to benefit only the customer identified in the Rental Agreement. 

Any assignment of this Rental Agreement, any full or partial subletting, any provision of the premises, even free of charge, to anyone else, shall be strictly prohibited.


3.7 The booking’s confirmation email received by the CUSTOMER from the DISTRIBUTOR or QUARTIER LIBRE COLLECTION is enforceable to the QUARTIER LIBRE COLLECTION’s. If there’s a dispute about the services provided by the QUARTIER LIBRE COLLECTION to the CUSTOMER, the email received by the CUSTOMER from the DISTRIBUTOR or the QUARTIER LIBRE COLLECTION will be proof of confirmation. The email sent from the DISTRIBUTOR won’t be considered as proof if the booking was not passed on to QUARTIER LIBRE COLLECTION from the DISTRIBUTOR at the time of booking confirmation due to technical issues for which the DISTRIBUTOR is responsible..



4. Pre-check in procedure


4.1 The CUSTOMER has to complete his boarding pass, their online secured check-in portal, before accessing their flat. This process is mandatory.


The CUSTOMER accesses a web page sent via email by clicking a secure link sent by message and where he is invited to:

  • Provide his contact details required for booking
  • Verify his ID by uploading his passport or identity card


These 2 steps are mandatory by the French law for any person who gives for rent tourist accommodation 

(https://www.service-public.fr/particuliers/vosdroits/F33458?lang=en)

  • Agree and sign our Terms and Conditions
  • Pay the fees of City Tax which is mandatory in any city (a fixed amount per person and per day)


City tax payment is mandatory by the French law

(https://entreprendre.service-public.fr/vosdroits/F743?lang=en)


Airbnb, PlumGuide, Siteminder, VRBO, Abritel and HotelsbyMariott are the only DISTRIBUTORS that collects the city tax for the QUARTIER LIBRE COLLECTION. In all other cases, the City tax will be collected directly by the QUARTIER LIBRE COLLECTION. This step is automatically skipped in the boarding pass if the DISTRIBUTOR is one of the above.

 

  • Choose between a fee-based Damage Waiver (which will cover equipment and furniture damage during his stay) or choose to make a deposit pre-authorization of 300€ that could be charged  in the event of damage on check-out.


Airbnb and PlumGuide are the only DISTRIBUTORS who provide an insurance that covers the QUARTIER LIBRE COLLECTION and enables it not to collect from the CUSTOMER a deposit. This step is automatically skipped in the boarding pass if the DISTRIBUTOR is Airbnb or Airbnb.


The CUSTOMER is reminded that all these steps are requested prior to their arrival in order to receive all the information required for his check-in, including the access code.

The customer will be asked to complete these steps as soon as the reservation is confirmed and before arrival.


Only in the event of a technical error from our platform the CUSTOMER will be allowed to fill these steps on site with the assistance of our team.


4.2 If one of the steps to complete the boarding pass is missing, the client won’t be able to access his flat and will be considered as a “no show” if the process is not completed and submitted correctly before 4PM the day of the check-in. In such a case, the CUSTOMER’s booking will be cancelled and payment can’t be disputed nor refunded by the QUARTIER LIBRE COLLECTION, service and access to the property can be denied.


4.3 The CUSTOMER provides to the QUARTIER LIBRE COLLECTION, his name and contact details as well as information corresponding to a bank card whose expiry date will not have passed at the time of the CUSTOMER's stay at the residence in order to guarantee and pay for all their reservation fees during their stay or to proceed, where applicable, to the prepayment of their reservation. If the bank card is expired or not at the CUSTOMER’s name,, services and access to the property can be denied if the bank card info is not updated. If the payment fails and no other valid bank card is submitted, services and access to the property can be denied. 



5. Stay at the residence


5.1. The CUSTOMER undertakes to use the apartment allocated to him and more generally all the facilities of the residence in a reasonable manner, in compliance with the regulations in force, good morals and public order.


5.2. The CUSTOMER is responsible to QUARTIER LIBRE COLLECTION for any possible damage caused during their stay, as well as for any object or furniture belonging to the residence which is missing at the end of their stay. The CUSTOMER also has the responsibility to notify any damage they notice at the moment of the check-in.


If QUARTIER LIBRE COLLECTION were to notice any damage or if an object or furniture were to be missing due to the CUSTOMER, QUARTIER LIBRE COLLECTION will be entitled to re-invoice the sum corresponding to the damage caused within 72 hours following the departure of the residence, according to the to the Terms and conditions.


QUARTIER LIBRE COLLECTION reminds that its residences are non-smoking. Smoking in the common areas and/or apartments constitutes a degradation.QUARTIER LIBRE COLLECTION will, in this case, be entitled to re-invoice the sum of €150 to cover the specialized cleaning costs generated


In the event that the CUSTOMER leaves the apartment in a state of disorder or dirt requiring additional cleaning time beyond the usual services, QUARTIER LIBRE COLLECTION will be entitled to re-invoice the CUSTOMER additional costs of 150€.


The CUSTOMER does not enter his apartment during cleaning under no circumstances and they do not access an apartment that is not assigned to them at any time.


QUARTIER LIBRE COLLECTION also reminds that parties and professional photo shootings are forbidden in its residences.


5.3. In the event of behavior contrary to the above-mentioned rules, good morals or public order, QUARTIER LIBRE COLLECTION may require the CUSTOMER to leave the residence immediately, without the latter being able to claim any reimbursement or compensation.


5.4. If one or more minors occupy apartments reserved by THE CUSTOMER, the latter undertakes to ensure that at least one adult person is present in each of the apartments reserved.


5.5. The CUSTOMER undertakes to use the safe in his apartment for all valuables and sums of money.


QUARTIER LIBRE COLLECTION cannot be held liable for theft or damage to personal effects of The CUSTOMER.


Any failure to comply with these obligations will be considered gross negligence on the part of The CUSTOMER.


5.6. The CUSTOMER can enter and leave the residence 24 hours a day (it being specified that depending on the residence, during certain time slots, an entry control system may be put in place). 


5.7. The apartments can be occupied by the CUSTOMER from 4:00 p.m (check-in time). The hour indicated by the CUSTOMER on his Boarding Pass is only indicative and helps the team schedule the cleaning. In the event of the customer’s late check-in due to a cleaning issue, the CUSTOMER has the right to request a free late check-out.


5.8. Unless you benefit from the applicable stipulations regarding early arrival or late departure (see article 4.10 for more details), the apartments must be vacated by the CUSTOMER before 11:00 a.m. under penalty of being charged a sum equal to €100 including tax before 2:00 p.m. and an additional night rate in case of departure after 2pm.


These sums are directly debited from the CUSTOMER's bank account or any online platform or paid through a payment link generated by QUARTIER LIBRE COLLECTION in case of failure.


5.9. Early arrival - Late departure are subject to availability, the CUSTOMER can request access to their apartment before 4:00 p.m. on the day of their arrival or to keep their apartment after 11:00 a.m. This service must be purchased through the Boarding Pass or on site from the residence teams upon payment of an additional sum and subject to availability. The applicable prices appear on each CUSTOMER’s personal Boarding Pass. QUARTIER LIBRE COLLECTION can’t ensure availability if the request is done on the day of the check-in.


5.10. Details of the services included in the price of the night and the services charged additionally appear in the appendix to the Terms and Conditions.


5.11. As part of the use of Internet access, whether wired or Wi-Fi, the CUSTOMER undertakes to respect the Conditions of Use of Internet access which are communicated to him during his first connection and which can also be consulted at the residence reception.


5.12. No animals will be allowed on the premises. Any failure to comply with these obligations will be considered gross negligence on the part of the customer.


Failure to do so will entitle QUARTIER LIBRE COLLECTION to refuse the CUSTOMER access to the residence and no refund will be made. 


5.13. Any forgotten objects that are found by QUARTIER LIBRE COLLECTION will be stored for a duration of 6 months from the moment of the check-out. If the CUSTOMER does not come to retrieve the forgotten items or doesn’t ask for the forgotten items to be sent during this period, QUARTIER LIBRE COLLECTION is allowed to throw these items.

Any shipping of a forgotten item is billed to the CUSTOMER.



6. Prices - Payment terms


6.1. The CUSTOMER is informed of the prices of the services subscribed, prior to the conclusion of the Contract by consulting the THE BRAND Website or THE BRAND distribution partners (OTAs, GDS, agencies and all resellers).


The prices indicated on THE BRAND Site are expressed in euros. Any change fee is at the charge of THE CUSTOMER. They include VAT and the tourist tax (personal and daily tax), the amount of which varies depending on the geographical location of the residence. The price indicated in the reservation confirmation mentioned in article 3 includes VAT and includes tourist tax. The amount of the tourist tax appears on the details of the reservation invoice.

Any modification of the taxes in force or introduction of new taxes after the reservation will be reflected in the total price paid by the CUSTOMER.

Any change in the number of guests for reservations done on a DISTRIBUTOR’s website has to be done through THE DISTRIBUTORS’ website and the amount of the city tax can’t be changed or reimbursed until the number of guests has not been updated. 


Adjustment of the number of guest per nights is not possible

The maximum number of guests staying will be charged. Any additional guest has to pay a fee of 20 euros per night plus the city tax amount per night.


THE CUSTOMER can’t request the application of current promotions on bookings that have been made in the past, nor the cancellation in order to book at the current price in the event of a change in the dynamic pricing.


6.2. The rates indicated when booking are per apartment, for one night and within the maximum limit of the number of occupants indicated when booking per apartment (excluding children under twenty-four (24) months and with the possibility of addition of a baby bed, free of charge).


There are no additional beds or single beds (twin beds) in the apartments unless clearly indicated on THE DISTRIBUTOR’s website.


6.3. Depending on the residences and periods concerned, different types of rates may be offered to THE CUSTOMER. The type and conditions of application of the different rates offered for an apartment in the residence chosen by THE CUSTOMER are detailed on QUARTIER LIBRE COLLECTION website and included in the Cancellation and Modification Policy.


6.4. The CUSTOMER must pay the full price of the reserved night(s) at the time of booking. The due amounts are automatically debited from the bank account linked to the provided bank card details, following validation of the reservation by QUARTIER LIBRE COLLECTION. If the payment fails, the confirmation is null unless another valid payment method is provided.


6.5 Any extras and/or compensation due to damage or missing objects/furniture will also be directly debited from the bank account corresponding to the bank card whose details were provided by the CUSTOMER at the time of payment reservation. Except where the damage is covered by the Waiver paid by the customer at the time of registration. 


In this regard, QUARTIER LIBRE COLLECTION informs the CUSTOMER that their bank account can be charged up to 300 €, as explained at section 4.1. QUARTIER LIBRE COLLECTION reserves the right to charge the CUSTOMER bank account after the end of their stay through payment and deposit platforms and according to their Terms and Conditions.


The CUSTOMER is informed in advance of the details and amount of deductions that will be made from their account in the event of damage noted by QUARTIER LIBRE COLLECTION at the end of their stay. Any undeclared damage at check-in can be invoiced to the client at check-out.


6.6. THE BRAND may modify the prices of the various apartments at any time without this modification having any consequences for the CUSTOMER who will, in any event, be billed the rate in force on the day of their reservation, unless there is a modification of the taxes in force or introduction of new taxes, as provided for in article 6.1 of these General Conditions. THE BRAND can also modify the prices of additional services. The prices applicable for these will be those on the day of their order by the CUSTOMER.



7. Modifications - Cancellation


7.1. In accordance with the provisions of article L.221-28 of the Consumer Code,the CUSTOMER is informed that they do not have the right of withdrawal provided for in article L.221-18 of this same code once the reservation has been validated and paid for.


7.2. For each stay reservation, the terms of cancellation and/or modification of the reservation are detailed in the Cancellation and modification policy specific to the chosen rate which is recalled in the reservation confirmation.


7.3. When the CUSTOMER has reserved nights without the possibility of cancellation and/or free modification, cancellation is not permitted. The commitment of the parties will be considered firm and final and the CUSTOMER will not be able to obtain any reimbursement of the sums paid as prepayment on the day of the reservation. The modification of dates is not permitted and is considered a case of cancellation.


7.4. If the CUSTOMER has booked a stay with the option for modification, they are entitled to freely change the date of their stay or the type of apartment, depending on the cancellation policy they initially selected, subject to availability in the residence. In such cases, the CUSTOMER will be charged the prevailing rate at the time of modification for the new dates and apartment type chosen.


For reservations with both cancellation and modification options, the following conditions apply:


If the CUSTOMER cancels before the specified deadline of the cancelation policy, no charges will apply and refund will be done if the booking amount was debited.

Late cancellations, occurring after the cancelation policy timeframe, will incur the full charge for the stay. This amount will either be automatically debited from the bank account provided during booking or not refunded if already debited. In case of payment failure, the CUSTOMER agrees to settle the outstanding amount using an alternative accepted payment method.

If cancellation takes place during the CUSTOMER's stay, no refunds will be issued for the canceled night(s), and the amounts paid at the beginning of the stay, will remain non-refundable.


These regulations are enforceable unless overridden by force majeure events as defined in article 11 or specific conditions outlined in the cancellation and modification policy corresponding to the chosen rate.


7.5. The CUSTOMER must be aware that any demand for modification or cancellation has to be done in writing and through the platform he booked with. This demand has to go through QUARTIER LIBRE COLLECTION partners channel (the DISTRIBUTOR) except if the booking was made directly through QUARTIER LIBRE COLLECTION website or with one of QUARTIER LIBRE COLLECTION residence employees thanks to a payment weblink. This demand will be granted according to the Customer’s booking cancellation policy. Any refund will be processed through and by QUARTIER LIBRE COLLECTION partners except if booking was made directly on QUARTIER LIBRE COLLECTION website or through QUARTIER LIBRE COLLECTION team.


7.6 Except in cases of force majeure pursuant to article 9, if the CUSTOMER has not duly completed his boarding pass before check-in contractual time (4 PM) and does not check-in after 0:00 (midnight) on the first day of his reservation, it will be considered as “no show”.


In any case, unless the CUSTOMER has previously informed QUARTIER LIBRE COLLECTION by email or telephone before midnight that he cannot be present before the arrival deadline but nevertheless intended to return to the residence later and take possession of his apartment(s), the CUSTOMER is informed that QUARTIER LIBRE COLLECTION will put his apartment(s) up for sale and that QUARTIER LIBRE COLLECTION will not be able to host the CUSTOMER.


When THE CUSTOMER explicitly announces that they will not be present to check-in without providing a later arrival date and time, the CUSTOMER is informed that QUARTIER LIBRE COLLECTION will put his apartment(s) up for sale and that QUARTIER LIBRE COLLECTION will not be able to host the CUSTOMER. 


7.7. If by extraordinary circumstances and excluding the hypothesis of force majeure, QUARTIER LIBRE COLLECTION should not be able to ensure the reservation made, it will offer the CUSTOMER, at the latter's choice, either the reimbursement of the sums already paid, or rehousing in an establishment of at least equivalent category and located nearby (QUARTIER LIBRE COLLECTION supporting the possible difference between the price of the apartment initially reserved by the CUSTOMER with QUARTIER LIBRE COLLECTION and the price of the apartment in the new establishment offered by QUARTIER LIBRE COLLECTION).


7.8 If by extraordinary circumstances, the flat booked by the CUSTOMER and confirmed in his booking information is not available at the time of check-in,QUARTIER LIBRE COLLECTION can offer a replacement solution by providing an equivalent accommodation option. If the CUSTOMER refuses to accept the equivalent replacement QUARTIER LIBRE COLLECTION will keep the payment even if the CUSTOMER refuses to stay in the flat. An equivalent replacement is a flat in the same category or a better category in the same city. This applies for any booking including those made on Airbnb. If QUARTIER LIBRE COLLECTION is not able to offer an equivalent flat the CUSTOMER will be reimbursed for his booking. If booking was made through a DISTRIBUTOR, all reimbursement issued will be dealt between the DISTRIBUTOR and the CUSTOMER.



8. Liability – Claims


8.1. The CUSTOMER acknowledges that if he checked in the flat and that QUARTIER LIBRE COLLECTION gives proof that THE CUSTOMER got in the flat, the full stay and all its fees are due. After check in, the CUSTOMER gives up his right to complain to STRIPE, QUARTIER LIBRE COLLECTION payment partner. 


In the event that THE CUSTOMER makes a STRIPE claim, QUARTIER LIBRE COLLECTION reserves the right to file a complaint against THE CUSTOMER in order to recover the sums unjustly refunded and to be awarded damages for the prejudice suffered. 


After check in, the CUSTOMER accepts and acknowledges that he will not be able to be reimbursed.


The Customer receives his individual access code to his flat only when he signs these present general conditions and proceeds to all the steps described in paragraph 4.1. Consequently, the CUSTOMER acknowledges and accepts that if he uses his access code, check in is completed and no claim is receivable.


8.2. The CUSTOMER is responsible for completing all those steps before arrival in order to check in. If this process is not completed the customer access to the facility can’t be guaranteed and no compensation will be offered for not being able to access. Therefore QUARTIER LIBRE COLLECTION recommends the customer to proceed as soon as possible and make a written request for any technical issue in the process. The customer will be considered failing his obligation if there is no written proof of a technical issue preventing him from going through the process before the expected time of arrival (ETA).


8.3. The CUSTOMER is solely responsible for choosing the services he wishes to reserve and their suitability to his needs and QUARTIER LIBRE COLLECTION will not be responsible in any way in this regard.


8.4. The CUSTOMER is informed that QUARTIER LIBRE COLLECTION is not able to guarantee that the apartment(s) allocated to him/her will be strictly identical to the photographs of the type of apartment(s) reserved appearing on QUARTIER LIBRE COLLECTION Site. Indeed, within the same residence, variations may exist between different apartments of the same type, particularly in terms of the format of the apartment, the arrangement of the furniture, the existence of a balcony or not, the colors or even in the event of a change in the furniture or renovations. No claim can therefore be made by the CUSTOMER, unless the differences claimed are substantial.


8.5. Any complaints from the CUSTOMER must be made by writing to the residence staff and, if the CUSTOMER considers that no satisfactory solution has been found, must be sent by registered letter with acknowledgment of receipt to the CUSTOMER Department whose contact details appear in article 10 within a maximum period of thirty (30) days from the end of the CUSTOMER's stay in the residence in cause.



9. CUSTOMER service


To contact CUSTOMER Service, the CUSTOMER can:

Send a letter to the following address:

OPTIGUEST

47 rue de Chaillot 75116 Paris

Send an email message via his personal account.

Send an email message to the following address: contact@quartierlibrecollection.com



10. Force majeure


Any failure or omission by either party in the performance of its obligations under the Contract may be considered as a breach by that party of its contractual commitments in the event that this failure or omission would be due to an event of force majeure, as defined by the case law of the Plenary Assembly of the Court of Cassation. Force majeure will not release its contractual obligations of the party invoking it only to the extent and during the time that it is prevented from performing them.



11. Personal data and cookies


11.1. The CUSTOMER's personal data collected by QUARTIER LIBRE COLLECTION are subject to processing within the meaning of the amended law of January 6, 1978 relating to data processing and freedoms for the purposes of execution of the Contract, in particular reservation management., sending information, as well as payment and billing operations.

The processing of personal data carried out by QUARTIER LIBRE COLLECTION is declared to the CNIL. The CUSTOMER's personal data is kept for a period necessary to carry out the service and monitor the commercial relationship. The CUSTOMER's personal data necessary to establish proof of a right or a contract will also be kept for the necessary period allowing QUARTIER LIBRE COLLECTION to comply with its legal and/or regulatory obligations.

Bank card data is kept for the duration necessary for the execution of the Contract. In addition, they may be kept in intermediate archives for purposes of proof for a period of 13 months, following the debit date or 15 months in the case of deferred debit payment cards, it being specified that they can only be used in the event of CONTESTATION.


11.2. The CUSTOMER's personal data collected by QUARTIER LIBRE COLLECTION must be communicated to third parties (in particular the manager of the reservation platform and the company in charge of the secure payment site) so that the services can be provided. Some of these third parties may be located abroad but always within the European Union. These third parties may only use this data for these same purposes. The third parties have undertaken to take all necessary security measures to guarantee the confidentiality of the CUSTOMER's personal data.


11.3. QUARTIER LIBRE COLLECTION may use the CUSTOMER's personal data for its own marketing operations by sending him, by any means whatsoever and in particular by e-mail, information on its products and services unless expressly opposed by the CUSTOMER when communicating the information. personal data or subsequently by writing to the CUSTOMER Service whose contact details appear in article 10 or electronically by sending an email to contact@quartierlibrecollection.com


Regarding commercial prospecting operations intended for the CUSTOMER, QUARTIER LIBRE COLLECTION will keep its data for a period of 3 years from the end of the commercial relationship.

For the purposes of executing the Contract, QUARTIER LIBRE COLLECTION may collect THE CUSTOMER's telephone contact details. The latter is informed of the existence of the “Bloctel” telephone canvassing opposition list. The CUSTOMER can register on the latter via the following link: https://www.bloctel.gouv.fr/


11.4. The CUSTOMER has a right of access, modification, rectification, opposition and deletion of personal data concerning him, as well as a right to define directives relating to the fate of his personal data after his death. The CUSTOMER may also request the communication of his personal data in an open and machine-readable format in order to be able to reuse them for personal purposes and, if necessary, transmit them to his organization choice. He can exercise these rights by writing to the CUSTOMER Service whose contact details appear in article 8.


11.5. The reservation procedure and navigation on the QUARTIER LIBRE COLLECTION Site may lead to the installation of cookies in order to memorize THE CUSTOMER's identifiers and thus allow him to directly access his personal account. The CUSTOMER can nevertheless deactivate these cookies if he wishes at any time, via his browser settings.


11.6. QUARTIER LIBRE COLLECTION takes all necessary measures to ensure the protection and confidentiality of personal data transmitted to it by the CUSTOMER.


11.7  The CUSTOMER is informed that any call with a member of the QUARTIER LIBRE COLLECTION team may be recorded in order to improve the customer journey.



12. Miscellaneous


12.1. By express agreement between QUARTIER LIBRE COLLECTION and the CUSTOMER, emails and SMS messages exchanged for the execution of the Contract will have value convincing.


12.2. These General Conditions of Sale may be modified and/or supplemented by QUARTIER LIBRE COLLECTION SAS. In this case, the new General Conditions of Sale will be posted online on the website www.quartierlibrecollection.com and will apply immediately for any new reservation made on the website or by telephone.



13. Applicable law - dispute resolution


The Contract is subject to French law. Any difficulty or dispute concerning the interpretation and execution of the contract, or any action arising therefrom or resulting therefrom, shall be submitted to the exclusive jurisdiction of the Paris Commercial Court. 


The CUSTOMER is informed of the possibility of resorting, in the event of a dispute, to a conventional mediation procedure or any other alternative method of settling disputes.


THE CUSTOMER may in particular contact a legal conciliator free of charge. The list of justice conciliators is available at the following address: http://www.conciliateurs.fr/.



14. Description of Services


The following services are included in the price of a reservation (rates include VAT and are only valid for the dates and number of occupants specified by the customer):

  • Accommodation in an apartment corresponding to the type of apartment chosen when booking and including the following services:
    Access to television channels, as well as a bouquet of international channels. The list of accessible channels is subject to change at any time (in particular depending on the evolution of broadcaster catalogs) ;
  • Internet access (Wi-Fi) ;
  • A Nespresso coffee machine, as well as Nespresso initial set of capsules ;
  • Initial Cosmetic products (shower gel, shampoo etc) ;
  • Other amenities subject to availability and on request ;
  • The possibility of requesting the installation of a baby bed, baby bath or baby chair in the apartment (by making the request in advance, subject to availability) ;
  • Access to the common area of ​​the residence allowing access to services following:
  • Access to Wi-Fi Internet ;
  • A concierge service provided by QUARTIER LIBRE COLLECTION staff (for reservations of restaurants, shows, transport) available by email, phone, WhatsApp or on site reception at QUARTIER LIBRE OPERA, MADELEINE, MARAIS and from 9AM to 6PM at QUARTIER LIBRE SAINT-GEORGES;
  • One time check-out cleaning of the flat including fresh towels and bed linen. A free cleaning is offered to customers staying for longer than a week and it is scheduled upon written request.

If the flat is too dirty at check-out a 200€ extra cleaning fee will be collected.

Any other services or supply of goods are not included in the price of a night and will be invoiced in addition to THE CUSTOMER and in particular :

  • Extra instay cleaning and from the BRAND requires extra billing to the CUSTOMER except if mentioned in the booking confirmation.
  • Linen replacement is to be billed during the CUSTOMER’s stay
  • Breakfast;
  • Food and beverage services;
  • Champagne served in the apartment unless offered under a VIP status;
  • The laundry service unless for the do-it-yourself laundry service available inside the residence;
  • The luggage storage service outside of the stay (check-in and check-out day excluded) : please note that a separate contract has to be signed when deposing luggages at the reception desk;
  • Early check-in before 4 PM;
  • Late check-out after 11 AM;
  • Regular cleaning and linen replacement;
  • Additional amenities not offered by QUARTIER LIBRE COLLECTION



15. The damage mentioned below will be invoiced according to the applicable rates reproduced in the list below (these rates are intended to cover the costs borne by QUARTIER LIBRE to repair the damage noted) :


Microwave/Oven 700€

Dishwasher 350€

Refrigerator 250€

Induction stove 450€

Kitchen Hood 250€

Kettle 30€

Coffee maker 75€

Toaster 30€

Small garbage bin 10€

Kitchen garbage bin set 70€

Trivet 4€

Cutting board 7€

Oven dish small 4€ big 8€

Dish drainer 4€

Salad spinner 10€

Measuring cup 4€

Service spoon 5€

Silicone whisk 5€

Oven mitt 3€

Champagne flute 2€

Wine cup 2€

Big plate 4€

Small plate 3€

Soup plate 5€

Tea mug 3€

Coffee mug 1€

Saucer 3€

Bowl 4€

Dishwashing liquid holder + sponge 16€

Cutlery tray 12€

Cutlery piece 1€

Meat knife 3€

Bread knife 8€

Sharp knife Takitaori small 9€ big 14€

Peeler 3€

Scissors 3€

Corkscrew 7€

Can opener 3€

Salad bowl 6€

Saucepan set 60€

Frying pan small 25€ big 30€

Casserole pot 15€

Lid small 12€ medium 13€ big 14€ and ajustable 12€

Kitchen utensils 25€

Spatula 5€

Tongs 6€

Wall hooks 35€

Wall light 45€

Table 220€

Chair 45€

Decoration 20€

Single sofa bed 1700€

Double sofa bed 140 2500€

Double sofa bed 160 2800€

Blanket 35€

Mettress protector 25€

Pillow 15€

Rug 60€

TV remote control 14€

Wardrobe 100€

Bed headboard 370€

Bed frame connector kit 20€

Bed frame 250€

Mattress 450€

Bed 800€

Safebox 100€

Iron 70€

Hair dryier 35€

Bathtub 370€

Soap holder 17€

Shower gel holder 25€

Toilet brush holder 55€

Toilet paper holder 55€



We wish you an excellent stay !